Insight Resources

Patient Experience: The Next Horizon

Delivering health care has always been about more than providing medical services. For more than 30 years—driven in part by changes in Medicare, as well as increased competition for patients—hospitals and healthcare providers have been aggressively developing initiatives meant to increase patient satisfaction and empower patients. These ...

By |2019-04-09T14:59:44-05:00April 4th, 2019|

HealthClips Video and Resource Index

The Wellness Network (TWN), which acquired Milner-Fenwick, is a leading publisher of patient education videos and resources. TWN videos and delivery platforms are currently used by over 53% of U.S. hospitals and accessible to patients anytime, anywhere. HealthClips videos are short and concise, focus ...

By |2019-03-14T10:09:54-05:00March 13th, 2019|

Shared Decision Making

Effective Engagement Tools + Award-Winning Content = Powerful Medicine Patients When hospital care teams can ensure discharged patients clearly understand their own care instructions, they are 30% less likely than patients without a clear understanding to be readmitted or visit an emergency department, according to the Agency ...

By |2019-02-07T14:01:18-05:00January 14th, 2019|

New Programming Coming Spring 2019

Sneak Peek - The following new patient education programming will be added to our HealthClips Video and Resource Library spring of 2019! Ambulatory Care Abdominal Pain in Men Abdominal Pain in Women After a Concussion At-Home Care for Influenza Cast Care Dealing with Chest Pain Pneumonia Care at Home R.I.C.E. ...

By |2019-01-15T13:07:16-05:00January 14th, 2019|

HCAHPS and Patient Perception

The Affordable Care Act (ACA), Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and Meaningful Use initiatives are pushing providers in all settings to do more-often with less. The right patient education programming, can help a provider align their care to meet these regulatory goals. The ...

By |2018-03-07T15:15:22-05:00August 30th, 2017|

5 Reasons to Improve the ROI of your Patient Education

The quality of patient education is having a direct impact on financial success for healthcare providers.  Relevant, engaging and clinically accurate patient education that helps patients better understand and manage their health has been proven to reduce readmissions and increase patient satisfaction. Whether accessible on your website, available ...

By |2018-03-06T20:50:43-05:00August 23rd, 2017|

Leveraging Patient Education to help improve the patient experience at VA facilities today

Overview: The Challenge with Veterans Health Focus on Patient Satisfaction Leveraging Patient Education to Impact Patient Experience Promising Solutions When news came out that a Phoenix, Arizona Veterans’ hospital had been falsifying information about patient appointment wait times1, accusations and denials went flying. How could this have happened? ...

By |2018-09-10T10:28:51-05:00August 17th, 2017|

Case Study: Southern Medical Care: Delivering Value and Meaningful Resources to Patients in Rural Outpatient Clinic

Location: Hattiesburg, Mississippi Size: A walk-in and appointment-based primary care and occupational medicine clinic with one staff physician and a nurse practitioner serving approximately 5,291 patients annually. Affiliation: None Southern Medical Care was recognized as the most engaged participant in the HeartCare Channel program. The program was funded by the COSEHC ...

By |2018-03-07T03:54:38-05:00August 16th, 2017|