Resources
Real-life stories and case studies on the power to improve patient health through engaging and impactful patient education.
Leveraging Patient Education to help improve the patient experience at VA facilities today
Overview: The Challenge with Veterans Health Focus on Patient Satisfaction Leveraging Patient Education to Impact Patient Experience Promising Solutions When news came out that a Phoenix, Arizona Veterans’ hospital had been falsifying information about patient appointment wait times1, accusations and denials went flying. How could this have happened? How could it be fixed? Why hadn’t ...
Case Study: Southern Medical Care: Delivering Value and Meaningful Resources to Patients in Rural Outpatient Clinic
Location: Hattiesburg, Mississippi Size: A walk-in and appointment-based primary care and occupational medicine clinic with one staff physician and a nurse practitioner serving approximately 5,291 patients annually. Affiliation: None Southern Medical Care was recognized as the most engaged participant in the HeartCare Channel program. The program was funded by the COSEHC QualityImpact Practice Transformation Network (PTN) through a ...
Case Study: Willis-Knighton Health System Custom TV Network Improves Patient Education
A better-educated patient is a more engaged patient, and that may lead to a quicker recovery, reduced length of stay and higher patient satisfaction. A strong commitment to the power of education is one of the core principles behind Willis-Knighton’s creation of WKTV, an internal patient education channel broadcast directly into patient rooms and waiting ...
Case Study: Mercy Kids Improving the Patient Experience in Maternity Care
As the first hospital in Missouri recognized by J.D. Powers and Associates’ Distinguished Hospital Program for “Outstanding Patient Experience” in maternity care, Mercy Hospital uses the Mercy Kids Newborn Channel to drive both strategic corporate initiatives and patient education goals. According to Parth Zaveri, business development officer, growing use of the Mercy Kids Newborn Channel ...
5 Ways to Improve the Effectiveness of Veteran Education
Position your facility to improve Veteran education, achieve health and wellness objectives, address nursing indicators, and meet performance and quality measures with VA Solutions. Enhance quality of care with accurate and engaging video and print patient education that can be integrated into clinical workflow and delivered across multiple points of care. …
Patient Ed Videos Are a Key Part in Improving COPD Outcomes
Recently, Charleston Area Medical Center(CAMC) a non-profit, four-hospital system in West Virginia, completed a two-year study looking at reducing readmissions for chronic obstructive pulmonary disease (COPD) and other chronic conditions. Prior to the study CAMC already had many key measures in place. There were two main touch points: On admission, a detailed clinical assessment identifying ...