HCAHPS and Patient Perception

By |2018-03-07T15:15:22+00:00August 30th, 2017|

The Affordable Care Act (ACA), Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and Meaningful Use initiatives are pushing providers in all settings to do more-often with less. The right patient education programming, can help a provider align their care to meet these regulatory goals.

The Wellness Network’s patient education libraries and resources can positively impact the HCAHPS questions below:

  • When I left the hospital, I clearly understood the purpose for taking each of my medications. [Medication adherence programming]
  • When I left the hospital, I had a good understanding of the things I was responsible for in managing my health. [Self-care programming]

  • During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? [Discharge and Care at Home Programming]
  • During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital? [Corresponding transcripts and, in some cases, additional supportive print materials are available]
  • Before giving you any new medicine, how often did staff tell you what the medicine was for? [Medication programming]
  • Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? [Medication programming]
  • During this hospital stay, how often did hospital staff talk with you about how to treat your pain? [Our MedSerenity Channel Programming provides CAM techniques shown to support pain management.]

In addition to the questions above, there are also several hospital perception questions that exposure to our channels could have a halo effect on, including:

  • Would you recommend this hospital?
  • How would you rate this hospital?
  • Did your doctor/nurse explain things in a way you could understand?

Learn more about HCAPHS on The Wellness Network Blog: