The Affordable Care Act (ACA), Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and Meaningful Use initiatives are pushing providers in all settings to do more-often with less. The right patient education programming, can help a provider align their care to meet these regulatory goals.
The Wellness Network’s patient education libraries and resources can positively impact the HCAHPS questions below:
- When I left the hospital, I clearly understood the purpose for taking each of my medications. [Medication adherence programming]
- When I left the hospital, I had a good understanding of the things I was responsible for in managing my health. [Self-care programming]
- During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? [Discharge, Care at Home, and chronic disease management programming]
- During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital? [Corresponding transcripts and, in some cases, additional supportive print materials are available]
- Before giving you any new medicine, how often did staff tell you what the medicine was for? [Medication programming]
- Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? [Medication programming]
- During this hospital stay, how often did hospital staff talk with you about how to treat your pain? [Our MedSerenity Channel Programming and Integrative Medicine Library provide CAM techniques shown to support pain management.]
In addition to the questions above, there are also several hospital perception questions that exposure to our channels could have a halo effect on, including:
- Would you recommend this hospital?
- How would you rate this hospital?
- Did your doctor/nurse explain things in a way you could understand?
Learn more about HCAPHS on The Wellness Network Blog:
- How to Easily Raise Your HCAHPS Scores
- HCAHPS and Patient Education: What You Need to Know
- Improving HCAHPS Scores: What You Need to Know About Star Ratings
- If You Ignore Your HCAPHS Scores Now, You May Pay Later
- Patient Ed Videos are a Key Part in Improving COPD Outcomes
- Tune into Pain Relief on Your Hospital TV
- Rating Your Hospital: How Social Media May Influence Quality
- Quiet in the Hospital: Improving Patient Satisfaction and Outcomes
- Improving Patient Satisfaction with Patient Advisory Councils