Technical Support


Please review  instructions for trouble-shooting common technical issues. If these steps do not remedy the situation or you’d like further assistance, please contact our Customer Care team or submit an online ticket.

Below you’ll find technical support for both Broadcast Service and Tablet Utilization.

 Broadcast Service

Below are some steps to take if you are experiencing technical difficulties with your waiting room or in-hospital room broadcast TV channel (s).

 Custom Channel Subscribers

If you are a Custom Channel Subscriber please call our Customer Care Hotline Immediately at 888-219-4678 and press 3 to be connected to a technical service representative.

 Technical Support: Non-Custom Channel Subscribers

Having trouble with your In-hospital TV Channel equipment? Follow the two easy steps listed below.

Step 1: Check Power
Step 2: Reset your Receiver

Installation Requirements and Technical Specifications

Click to review technical information about the equipment installed to provide a broadcast health channel at your hospital.

Frequently Asked Questions About Your Subscription

Have questions about your subscription?  Click here to view answers to some of the most commonly asked questions about your broadcast health channel subscription.

 Tablet Support

Welcome to your health education video and resource tablet.  Below are some helpful tips for setting up and maintaining your tablet.

  1. To turn the tablet on, press and hold the “Power” button (located on the top left edge of the tablet) until you see the Samsung logo. After several minutes you will see the Login page. If you see a home screen displaying the date and time, swipe your finger across this screen to get to the Login Page.
  2. At the Login Page, touch “CONTINUE” to access the English version of the program OR touch “ESPAÑOL” in the upper right corner to access the Spanish version of the resource library.
  3. After selecting the English or Spanish version of the product, you will be taken to the “VIDEO LIBRARY” page. On this screen you can select the “LEARN MORE” option in the lower right corner with information for first time users.

Replacing SD Card
On occasion, special updates may require that you change the SD card for  your health education video and resource tablet. Below are instructions on how to remove the SD card from your tablet.

How to remove the SD card from your tablet:

How to remove the SD card from your tablet:

Trouble Viewing Programs?
Reboot the tablet by holding down the power button (located on the top left edge of the tablet) until a “Tablet Options” menu appears, select “Power Off” and then “OK.  Count to 10.  Press and hold the power button until you see the Samsung logo.  After several minutes, a home screen displaying the date and time will appear.  Swipe your finger across this screen to get back to the Login page.

CONTACT TECHNICAL SUPPORT


Please select the channel(s) effected and hold down the ctrl key to select multiple channels.