Insight Resources

Case Study: Mercy Kids Improving the Patient Experience in Maternity Care

As the first hospital in Missouri recognized by J.D. Powers and Associates’ Distinguished Hospital Program for “Outstanding Patient Experience” in maternity care, Mercy Hospital uses the Mercy Kids Newborn Channel to drive both strategic corporate initiatives and patient education goals. According to Parth Zaveri, business development officer, growing use of ...

By |2018-03-07T04:06:12-06:00August 9th, 2017|

5 Ways to Improve the Effectiveness of Veteran Education

Position your facility to improve Veteran education, achieve health and wellness objectives, address nursing indicators, and meet performance and quality measures with VA Solutions. Enhance quality of care with accurate and engaging video and print patient education that can be integrated into clinical workflow and delivered across multiple points of ...

By |2018-03-07T04:06:22-06:00July 10th, 2017|

Patient Ed Videos Are a Key Part in Improving COPD Outcomes

Recently, Charleston Area Medical Center(CAMC) a non-profit, four-hospital system in West Virginia, completed a two-year study looking at reducing readmissions for chronic obstructive pulmonary disease (COPD) and other chronic conditions. Prior to the study CAMC already had many key measures in place. There were two main touch points: On admission, ...

By |2018-03-09T02:35:37-06:00November 16th, 2016|

Teach-Back: Communicating More Effectively with Patients

Teach-back is one of the most cost-effective communication tools to improve the quality of care, increase patient engagement, and reduce readmissions. It is endorsed by many medical organizations, yet it is still not embraced as a standard of practice by many providers. The goal of this paper is to define ...

By |2018-03-06T20:32:30-06:00March 14th, 2016|

Patient-Focused Health Education

Patient education has taken on more importance for accountable care organizations. As a delivery model based on outcomes rather than volume, ACOs need more effective educational tools to activate and engage the patient. This white paper looks at the relevant initiatives and considerations of the Affordable Care Act that relate to ...

By |2018-03-06T20:32:38-06:00July 14th, 2015|

How Rush University Medical Center Found the Right Prescription for Better Health

Their new strategy for better healthcare, reduced readmissions, and improved HCAHPS scores. “We’re all in this together.” Five words that are frequently spoken, but for Chicago’s Rush University Medical Center, it was Fran Jacobs, RN, MS, AOCN, who made the words resonate with hospitalists and patients alike. Jacobs, Patient Education ...

By |2019-04-08T11:37:40-05:00June 1st, 2015|

The Right Patient Education Tools

This white paper addresses the many changes that are happening in health care brought about by government initiatives and the evolving guidelines of medical organizations. We discuss how effective patient education offers a solution in meeting the significant cost, quality and care challenges that healthcare providers face today. Sections included in this ...

By |2018-03-07T02:42:42-06:00January 1st, 2015|