Our customer success team is dedicated to providing training and tools to help you and your team fully optimize use of and engage patients with your education and engagement platforms.
Staff Reference Materials & Tools
To fully leverage these patient education platforms and tools available to you through your subscription, we offer training and materials.
We provide ongoing staff training to ensure all members of your team understand the resources you have available and how to fully optimize utilization of these patient education and engagement tools to drive improved outcomes. Click here to schedule a training call.
Online Video and Resources Libraries
Browse your facility’s entire Video and Resource library and encourage your patients to access when and where they need it most. Select the link to the library you would like to browse and enter your facility’s 5-digit passcode – HealthClips, HeartCare Channel, Newborn Channel, Patient Channel, MedSerenity, or Your NICU Baby. Contact Customer Care if you need help with your passcode.
Content Library Tools
Understanding the full depth of the library of content available to you is key to fully optimizing use of it. Generate your facility content catalog, program descriptions or patient-facing checklists using our content library tools.
Staff & Patient Awareness Promotional Materials
Our promotional materials feature the use of QR codes so your patients and staff can quickly access and optimize the use of your patient education and engagement resources. When used with both staff and patients, these promotional tools help drive increased awareness and utilization of these valuable resources. Order online from our promotional materials ordering site.
Printable Posters and Flyers
Our printable posters and flyers are easy to customize and print from your desk. Choose posters to promote your online video and resource library, including Preparing for Baby which is ideal for your OB/GYN clinics and childbirth classes, and tools to promote your broadcast channels.
Use this link to download and print the latest television program guides. HeartCare Channel, Newborn Channel, and Patient Channel program guides are shipped quarterly.
Use our marketing tools to help promote your patient education and engagement resources with your community. View a sample press release and examples on how other facilities are sharing the patient education and resources on their websites.
Use our staff presentations to ensure your staff is aware of your patient education and engagement subscription. These presentations provide tips to promote your education assets with patients across all points of care.
Compliance Support Materials
Our Joint Commission Reports summarize the results of an independent review of each of our programs against current Joint Commission requirements for patient education and training, citing relevant accreditation standards and elements of performance. We provide this information to help hospitals enhance their ongoing quality initiatives regarding patient and family education. Be sure to share this with your Quality and/or Risk Manager.
Depending on your subscription and equipment platform, you may have the ability to customize digital messages on The Wellness Network channel. Click the link to customize your digital media player: Compel Digital Media Player, or Scala Digital Media Player.
Hospital & Facility Contacts
It is important for us to have the updated contact information for all staff members with whom we should share content updates, send invoices, provide marketing tips and mail materials, and to ensure all updates and requests for feedback are directed to the right person in your organization. Please complete our Site Contact Form with the names and contact information for each primary contact in the list.
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Frequently Asked Questions
Have questions about your subscription? Click to view a list of the most frequently asked questions.