The Wellness Network: Meeting Patients Where They’re At

By |2018-12-17T11:15:08-05:00December 12th, 2018|

When it comes to creating informed, activated patients, there are dozens of obstacles that can make it harder for patients to participate in their own care. Studies have found that factors such as socioeconomic status, the widespread presence of mental health disorders, access to hospitals and broadband Internet, education level, and more all have a profound effect on how patients understand and help manage their own health.

There’s no doubt technologies like artificial intelligence and even blockchain will reshape healthcare in the future, but the challenge facing healthcare providers will always be the same: reaching people where they’re at, with information they can understand and ultimately use.

Hospitals and Health Systems must look to partners who provide a range of tools that are carefully designed to increase patient engagement and satisfaction, while making it easier for your staff to integrate patient education into their workflow. Consider these examples of solutions presented by The Wellness Network from just the past year:

  1. A large health system was looking to provide standard access to online and tablet-based healthcare across more than a dozen hospitals. We partnered with them to design a customized version of HealthClips Online, our easily accessible and searchable online library featuring more than 1,600 patient education videos across 15 subject areas. This gave the hospital staff the opportunity to easily assign patient education with checklists, then get detailed analytics on which videos were being watched. Additionally, patients were able to access educational videos on their in-room TV screens and through tablets.
  2. A cardiac unit in a Midwestern hospital wanted to help patients prepare for their in-patient procedures, and then again prepare them for discharge while increasing the number of patients enrolled in cardiac rehab. They opted for a customized tablet program with highly targeted education that directly addressed different parts of the care continuum. Thanks to detailed reports, the cardiac nursing team made changes to both the tablets’ content and how they were being used to increase engagement.
  3. Another system needed to deliver patient education that was both customized to the individual patient and integrated with their EMR. We offered a tool that allowed caregivers to easily customize printed patient instructions, down to which prescriptions patients were given, as well as assign both print and video education. The patient’s compliance was tracked in their EMR, so the healthcare team could see if they’d watched it and what else was needed to ensure that patient understood his or her diagnosis and care.

Whether it’s in-patient, outpatient, online, on a phone or tablet, or in a specialized setting like the emergency department, a med surg unit, a cardiopulmonary rehab program or NICU, we are working hard to develop the tools you need to help your patients overcome any obstacles and truly become partners in their own care.


  1. Perez SL, Kravitz RL, Bell RA, Chan MS, Paterniti DA. Characterizing internet health information seeking strategies by socioeconomic status: a mixed methodsapproach. BMC Med Inform Decis Mak. 2016 Aug 9;16:107.
  2. Canadian Mental Health Association. “The Relationship between Mental Health, Mental Illness, and Chronic Physical Conditions.
  3. Rural Health Information Hub. “Health Information Technology in Rural Healthcare.
  4. U.S. Department for Health & Human Services. “Population Health: Behavioral and Social Science Insights.