Patient Experience Solution

Drive the patient experience with proven education and engagement tools that help improve the quality of care, clinical safety, and patient satisfaction.

Delivering health care has always been about more than providing medical services. For more than 30 years—driven in part by changes in Medicare, as well as increased competition for patients—hospitals and healthcare providers have been aggressively developing initiatives meant to increase patient satisfaction and empower patients. These efforts got a huge boost with the advent of the HCAHPS survey in 2002, when hospitals were incentivized to focus on the patient experience, and patients were finally able to compare hospitals based on their delivery of patient satisfaction.

When patients are actively engaged in their health journey, they feel empowered to make decisions, know what potential problems to look out for, feel more confident with their doctors, and feel less anxious about the procedures they are undergoing. Our patient experience solution combines award-winning patient education resources with technology and helps you reach patients at every step of the patient journey. From inpatient care, to the transition home and post-discharge, our solution positively influences the patient experience and helps meet HCAHPS and patient satisfaction drivers.

An on-demand patient education and support video library for cancer patients, their families, and caregivers.

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Recommended Patient Education Videos & Resources

Our patient education videos help patients understand important steps to reach their recovery goals. Each video demonstrates actions patients can take to recover and shows what types of behaviors are more likely to lead to readmission. We recommend the following HealthClips libraries: