HCAHPS and Patient Perception

The Affordable Care Act (ACA), Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and Meaningful Use initiatives are pushing providers in all settings to do more-often with less. The right patient education programming, can help a provider align their care to meet these regulatory goals.

The Wellness Network’s patient education libraries and resources can positively impact the HCAHPS questions below:

  • When I left the hospital, I clearly understood the purpose for taking each of my medications. [Medication adherence programming]
  • When I left the hospital, I had a good understanding of the things I was responsible for in managing my health. [Self-care programming]

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HealthClips Video and Resource Index


The Wellness Network (TWN), which includes the Milner-Fenwick division, is a leading publisher of patient education videos. TWN videos and delivery platforms are currently used by over 53% of U.S. hospitals. Videos reflect national practice guidelines and undergo an extensive peer review process to ensure accuracy and educational value.

More than 1,000 HealthClips® educational videos available. Continue reading “HealthClips Video and Resource Index”

5 Reasons to Improve the ROI of your Patient Education

The quality of patient education is having a direct impact on financial success for healthcare providers.  Relevant, engaging and clinically accurate patient education that helps patients better understand and manage their health has been proven to reduce readmissions and increase patient satisfaction. Whether accessible on your website, available on patient and waiting room TVs or given as discharge instructions, the quality of your patient education can have a direct impact on your bottom line.  When’s the last time you assessed the ROI of your patient education? Continue reading “5 Reasons to Improve the ROI of your Patient Education”

Leveraging Patient Education to help improve the patient experience at VA facilities today


  • The Challenge with Veterans Health
  • Focus on Patient Satisfaction
  • Leveraging Patient Education to Impact Patient Experience
  • Promising Solutions

When news came out that a Phoenix, Arizona Veterans’ hospital had been falsifying information about patient appointment wait times1, accusations and denials went flying.

How could this have happened? How could it be fixed? Why hadn’t we known sooner?

Issues Surrounding Access

The issues surrounding access to care for our veteran populations are not new, but the tools at our disposal to mitigate or reframe the problem are. While the secretary of Veteran Affairs, David Shulkin, has promised to reengineer the VA Health Information Exchange and hire upwards of 17,000 VA employees2, more immediate and cost-effective measures can be taken today to support and care for our most vulnerable veterans.

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Case Study: Southern Medical Care: Delivering Value and Meaningful Resources to Patients in Rural Outpatient Clinic

Location: Hattiesburg, Mississippi

Size: A walk-in and appointment-based primary care and occupational medicine clinic with one staff physician and a nurse practitioner serving approximately 5,291 patients annually.

Affiliation: None

Southern Medical Care was recognized as the most engaged participant in the HeartCare Channel program. The program was funded by the COSEHC QualityImpact Practice Transformation Network (PTN) through a cooperative agreement under the CMS Transforming Clinical Practice Initiative (TCPI) and was designed by the American Heart Association and The Wellness Network to deliver targeted and customized video and print patient education to a rural population.

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Case Study: Willis-Knighton Health System Custom TV Network Improves Patient Education

A better-educated patient is a more engaged patient, and that may lead to a quicker recovery, reduced length of stay and higher patient satisfaction.

A strong commitment to the power of education is one of the core principles behind Willis-Knighton’s creation of WKTV, an internal patient education channel broadcast directly into patient rooms and waiting areas throughout all five facilities in their health system.

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Case Study: Mercy Kids Improving the Patient Experience in Maternity Care

As the first hospital in Missouri recognized by J.D. Powers and Associates’ Distinguished Hospital Program for “Outstanding Patient Experience” in maternity care, Mercy Hospital uses the Mercy Kids Newborn Channel to drive both strategic corporate initiatives and patient education goals.

According to Parth Zaveri, business development officer, growing use of the Mercy Kids Newborn Channel for brand development and marketing initiatives is helping Mercy succeed in increasing awareness and utilization of hospital services and tools intended to enhance patient care and improve the patient experience.

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5 Ways to Improve the Effectiveness of Veteran Education

Position your facility to improve Veteran education, achieve health and wellness objectives, address nursing indicators, and meet performance and quality measures with VA Solutions. Enhance quality of care with accurate and engaging video and print patient education that can be integrated into clinical workflow and delivered across multiple points of care. Continue reading “5 Ways to Improve the Effectiveness of Veteran Education”

Patient Ed Videos Are a Key Part in Improving COPD Outcomes

Recently, Charleston Area Medical Center(CAMC) a non-profit, four-hospital system in West Virginia, completed a two-year study looking at reducing readmissions for chronic obstructive pulmonary disease (COPD) and other chronic conditions. Prior to the study CAMC already had many key measures in place.

There were two main touch points:

  • On admission, a detailed clinical assessment identifying the patients with the most severe conditions.
  • On discharge a completed education plan to ensure the patient had the most important information to establish effective care upon leaving the hospital. Healthcare providers engaged in the education plan had a variety of tools to help patients.***

In the initiative, CAMC added standardized patient education to increase patient engagement. The standard took the form of an information prescription with patient education videos at the core of the prescription. Patients and the nursing staff understood that these prescriptions for education were mandatory.

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Teach-Back: Communicating More Effectively with Patients

Teach-back is one of the most cost-effective communication tools to improve the quality of care, increase patient engagement, and reduce readmissions. It is endorsed by many medical organizations, yet it is still not embraced as a standard of practice by many providers.

The goal of this paper is to define what teach-back is and isn’t, show why it is relevant today, and offer guidelines for implementing teach-back in your organization.

The white paper covers:

  • The evolution of teach-back
  • The step-by-step teach-back process
  • Teach-back and health literacy
  • Using teach-back to manage chronic conditions
  • How to successfully implement adoption in your organization
  • Three levels of evaluation you must apply for good outcomes

This report also includes a directory of linked teach-back resources.

Related Links & Downloads